Intensive Support Navigator Intensive Support Navigator

The role of the Intensive support navigator will involve identifying and engaging with customers who are eligible for the Sandwell model of support, they may be Mental health discharges, DV related or prison leavers who are rough sleeping, homeless or at imminent risk of rough sleeping; they may present as challenging and difficult; and are likely to have multiple and complex needs which make finding, securing and maintaining accommodation impossible or extremely difficult.
We are looking for individuals who will work to engage customers who have a history of disengaging from services, using a variety of techniques and approaches to build a relationship and develop a support plan. Staff will meet the customer's needs first in supporting them to reach their personalised goals, make informed decisions, and achieve a greater level of stability and independence.
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, + Develop and maintain relationships with customers to enable person-centred support promoting choice and wellbeing. This will be done through regular contact including visits to customer's homes and appropriate community settings
+ Be adaptive and flexible, resilient to challenges and rejections, to support the stability and progression of customers in order to achieve personalised outcomes
+ To offer advice, guidance and support on ways in which substance misuse and other harmful activities can be practiced more safely. This includes anticipating and supporting the reduction of harmful challenges whist maximising opportunities
The role will involve working to a shift pattern offering support to customers from 8am till 8pm as well as working weekends., Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

+ Experience or working in housing or homelessness, mental health, substance misuse, offending or another related field
+ Persistence and determination in dealing with challenges
+ Regularly review the person-centred support plans to update record and monitor progress of each customer. Utilising the IN-FORM system to monitor this progress.
+ You will need to demonstrate your organisational skills and effective administrative skills
+ Ability to manage competing priorities and work to deadlines
+ Excellent communication skills ability to negotiate, advocate, work automatously and generate effective reports is a must.
+ Develop both internal and external relationships with key stakeholders