Interaction Designer

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Chester office.

About the opportunity
Are you passionate about creating exceptional user experiences? As an Interaction Designer within our dynamic team, you'll play a pivotal role in shaping the future of our Consumer Finance (Credit Cards) experiences.

Here's what you'll be responsible for:

• End-to-end Design Process: You'll own the entire design lifecycle from concept to execution. Collaborating closely with cross-functional teams and design colleagues, you'll transform ideas into elegant, user-centric solutions.


• Engaging Experiences: Craft experiences that resonate with customers and colleagues. Whether it's an intuitive interface or a seamless workflow, your designs will leave a lasting impact.


• Customer-Centric Approach: Armed with a deep understanding of customer needs and goals, you'll be the bridge between designers, engineers, and researchers. Your insights will drive informed decisions throughout the product development lifecycle.


• Prototyping Mastery: Wireframes and mock-ups are your canvas. You'll bring your ideas to life, iterating swiftly to validate concepts and refine designs. Your prototypes will be the touchstone for collaboration and alignment


This is a unique opportunity to improve the journeys which engage our millions of customers while supporting them with the right products, tools and services.

Were keen to add to our teams' reputation for delivering outstanding customer outcomes by demonstrating behaviours aligned with our own.

It'll be your role to:

• Work as part of an agile team, to help uncover priorities, visualise outcomes and define scope.


• Support our research team to make sure we're led by colleague, customer and market insight.


• Communicate with and influence colleagues, including those who come from digital and non - digital backgrounds, to manage expectations and incorporate multiple perspectives.


• Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.


• Communicate visually and engagingly through storytelling


• Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys.


• Have customers' needs in mind when defining end-to-end journeys.


• Map out intuitive steps in processes, such as user flows.


• Structure information delivery throughout the journey to define and create page level wireframes, prototypes and design goals.


• Creating consistent patterns and interaction techniques across channels, such as component design.
  
  Demonstrable experience within Interaction or Product Design


• Experience of using and contributing design components into a design system.


• Ability to understand complex business and technology capabilities and design for deliverable solutions


• An in - depth understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.


• Interaction design and usability best-practice knowledge.


• User research activity awareness.


• Proficiency with industry standard design and business tools, such as Figma, the Adobe suite and Axure.


• Strong communication skills - your ability to articulate design rationale against commercial objectives is key.


The following would be useful

• Bachelor's degree in Design, Human-Computer Interaction or related field


• A portfolio showing your best work and demonstrating your design process.
  
  Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


Ready to start growing with purpose? Apply today and let's create something extraordinary together!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.