Interaction Designer - Mass Affluent

We're part of the Mass Affluent lab at Lloyds Banking Group, focused on delivering an enhanced proposition for an underserved, high-value customer segment within the bank.

Our work is predominantly app focused, across the three main brands of Lloyds, Halifax and Bank of Scotland.

The design team works closely with product, analytics and engineering to solve problems for the Mass Affluent segment-researching, crafting and delivering new and innovative propositions and features. We often see our most successful solutions later rolled out to benefit all customers, too.

What you'll be doing

• You'll design the app experience for two feature teams.


• You'll contribute to discovery workshops, conduct competitor research, create wireframes and journey maps, support user research, and more.


• You'll work closely with the rest of the design squad, proactively communicating, contributing ideas, and challenging each other's thinking.


• You'll live in Figma and Figjam. Whiteboard sessions, wireframing and prototyping are your bread and butter.


• You'll enjoy and contribute towards a bold, positive and inclusive team culture.


• You'll be equally comfortable running a stakeholder call to share a new concept, being heads-down working on a new flow, or listening in to a usability test with a customer.
  
  You're passionate about delivering all things UX and product design.


• You're highly skilled and competent at what you do. You pride yourself on your work and have a strong attention to detail.


• You've designed for iOS / Android apps before and are always up to speed with best practices.


• You always take ownership of your work and are good at managing your own time. You're able to balance multiple tasks at once.


• You care about your craft and ultimately want to make a difference.


• You're an advocate for simplicity, usability and accessibility.


• You're proactive, always looking for the next innovation or efficiency.
  
  Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.


We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!