Intermediate administration services officer

Do you want to be part of an award winning and dynamic social enterprise that:
+ is renowned for providing high quality care and is ranked 'Good' by the CQC;
+ is a for-better-profit organisation, reinvesting any surplus back into our health and care services and our local community;
+ is friendly, ambitious, welcomes innovation and rewards excellence;
+ offers superior benefits; everything you get in the NHS and more;
+ and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services?
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want be a part of this, we would love to hear from you., We are looking for an experienced administrator to join our intermediate care and urgent response administration team. The successful candidate will be responsible for providing a high level of administrative support to the services. They will be the single point of access for all incoming referrals to the service, support with clinical triage of referrals and where necessary track patients through care pathways.
The post holder will coordinate service activities and will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of enquiries., + To deal effectively with internal and external enquiries, demonstrating excellent communication and customer care
+ To plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to
+ Respond appropriately to enquiries from other services and service-users, referring to other members of the team when necessary
+ To be able to manage a range of data to enable the service to operate effectively
+ Prepare reports and letters in relation to patient care
+ Produce performance monitoring reports as required
+ Single point of access for referrals to support with discharge from acute trusts and for referrals for community-based Urgent Response services, + Make appropriate referrals to other services within and outside of the organisation.
4. Planning and organisational skills
+ Organise and allocate work, tasks or activities
+ Manage diaries, plan meetings, rotas and schedules
+ Work flexibly to maintain cover within the service / organisation
+ Produce and maintain effective systems to ensure the service operates efficiently eg: planning appointments, patient transport
+ Manage shift allocation to ensure appropriate level of cover in achieved.
5. Physical skills
+ Advanced keyboard skills for regular use of computer systems
+ Use office equipment
6. Responsibility for patient / client care
+ Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means
+ To have the ability to recognise when patient's care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and makes them feel valued
+ To ensure patients' dignity, privacy and confidentiality is maintained at all times
+ To escalate any issues regarding patient care, safeguarding or complaints
+ To reports incidents timely and escalate as appropriate.
7. Responsibility for policy and service development implementation
+ Responsible for ensuring that organisational policies and procedures are adhered to and implemented
+ Contributes to changes and updates of polices / procedures in own area of work
8. Responsibilities for financial and physical resources
+ Manage and ordering of stock/office stationery/equipment
+ Maybe required to issue/take responsibility for equipment used by self and others
9. Responsibilities for human resources (HR)
+ To supervise and co-ordinate the day to day work of new or less experienced staff
+ To take part in peer group meetings and supervisions
+ To actively participate in appraisal system identifying personal development needs and plans
10. Responsibilities for information resources
+ Create or format databases/spread sheets/publications utilising appropriate IT systems
+ Transcribing/copy typing information provided by others eg: discharge reports
+ Management of information either electronic or paper based
11. Responsibilities for research and development (R&D)
+ Will be required to undertake surveys and audits when requested in own area of work
12. Freedom to act
+ Plan and organise own workload using own initiative, escalating to manager when required
+ Works independently to defined policies and procedures.
13. Physical effort (refer to effort factor questionnaire)
14. Mental effort (refer to effort factor questionnaire)
15. Emotional effort (refer to effort factor questionnaire)

+ Are you an experienced administrator with excellent organisational skills and an eye for attention to detail?
+ Are you able to deal with confidential and sensitive information in a timely manner., 1. Communication and relationship skills
+ Deal effectively with internal and external enquiries demonstrating excellent communication and customer care
+ Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding
+ Build relationships with the wider team to encourage a cohesive approach to patient care.
2. Knowledge, training and experience
+ Educated to A' Level standard or equivalent
+ Experience of a range of office procedures
+ NVQ3 in business administration / customer care or equivalent
+ RSA Stage 3 or equivalent
+ ECDL advanced desirable
+ Accurate and timely copy/audio typing
+ Knowledge and understanding of concerns that may be reported to you that require further escalation.
3. Analytical and judgement skills
+ Make judgements involving facts/situations sometimes requiring analysis of inform-ation
+ Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff/ patients

· You'll be able to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
· Informal visits can be arranged on request.
· We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
· MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients., We reserve the right to close this advert earlier than the published closing date if we receive a sufficient number of applications. Shortlisted candidates will be contacted within 1 week of the closing date; no discourtesy is intended in not contacting you if your application is rejected.
When completing your application, please include the email addresses and contact telephone numbers for your referees; your referees should be your line managers / course tutors for the last 3 years.
MCH is an equal opportunity employer that is committed to a compassionate and inclusive workplace and values diversity of all people. We prohibit unlawful discrimination and harassment of any kind and wish to provide our employees with a work environment free of discrimination and harassment. At the heart of our values, we seek to treat people fairly and with dignity and respect and provide a workplace where people feel they belong.
We aspire to have a diverse and inclusive workforce and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MCH. We are positive about disability and we guarantee interviews to applicants with a disability who meet the minimum criteria as specified in the job description. We are committed to offering support and making reasonable adjustments to allow full participation in the interview and selection process and through their employee journey.
We are committed to the safeguarding and welfare of children and vulnerable adults.