Internal Account Manager - Road Logistics

With our diverse service portfolio, we continue to provide innovative solutions to the market through our customer focus and proximity. Our continued dedication to quality and operational excellence enables us to exceed customer expectations and ensure sustainable profitability, creating a business environment which enables our employees to prosper. To support our continued commitment to our customers we are currently recruiting for an Internal Account Manager to join our hugely successful market leading International Road Logistics team based in Aston, Birmingham. As an Internal Road Logistics Account Manager you will be responsible for managing, maintaining and growing existing accounts. As part of your role you will have a designated size of portfolio in which you will have responsibility for managing against designated targets and ensuring maximum customer satisfaction,

• Act as a conduit between the customer and all Kuehne + Nagel departments in order to achieve maximum customer satisfaction providing the highest level of internal and external customer care.


• Establishing relationships with decision makers and encouraging more opportunities from existing customers.


• Record daily sales activity on branch boards


• Monitor existing accounts trading patterns using an account tracker to ensure revenue and volumes are maintained


• Prepare weekly/monthly reports for the branch manager to demonstrate activity and achievement against target


• Maintain and grow business revenue, where there are opportunities, to achieve branch monthly sales targets


• Maintain and increase the revenue of account base


• To be responsible for own safety and health and that of colleagues; in accordance with company health and safety rules. Do not walk past a safety hazard or near miss; report it promptly
  
  Sound understanding of Freight Forwarding with strong technical forwarding knowledge and customer focus.


• Demonstrate an ability to negotiate and influence others both internally and externally.


• An understanding of how to influence the profitability from a customer.


• Have a strong attention to detail and accuracy


• Have customer Service experience


• Have proven experience of stakeholder management and networking to achieve results


• Experience of working/managing existing customer portfolios/pipeline


• Strong ability to convince and communicate
  
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
  
  This role offers ambitious candidates a superb opportunity to support our existing KN infrastructure within the region. We are offering a competitive salary, target related bonus scheme and life assurance. You can join the contributory KN pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organisation.