Internal Applicants Only - Library Operations Manager

The role of Library Operations Manager provides operational management of the Health Library on the Heath Park Park campus, ensuring excellent service delivery both on site and remotely. Responsibilities include staff deployment, induction and training, workload allocation, and pastoral care. You will manage the study environment, including IT provision, managing the circulation of stock, the physical enquiry desk and assisting with support for remote enquiry services such as our Library Chat service. The role requires a proactive, highly organised individual, capable of balancing multiple priorities. The ability to problem-solve and build relationships with key partners is essential. The role holder will line manage a number of staff so will need the ability to support, motivate and develop others. The post is part-time, 17.5 hours per week, and open-ended., To be part of a team ensuring that the library services:

• are delivered in a customer friendly and customer focussed way, in line with the library service's Customer Care Promise;
• are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts;
• support the University's teaching, learning and research programmes;
• support the University's "Way Forward" strategy (http://www.cardiff.ac.uk/thewayforward)., manage the operation of the library site, planning, organising and delegating work, monitoring progress and intervening as required;
• manage the performance, induction and development of the team;
• support and guide team members in welfare issues, escalating as necessary to specialist support areas;
• ensure the delivery of an effective library site service, adapting to changes and customer requirements;
• collaborate with others in order to make recommendations for the development of established processes and procedures;
• undertake the training of others in areas relating to the team's work;
• undergo personal and professional development that is appropriate to and which will enhance performance;
• establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required;
• gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate;
• resolve customer queries referred by library staff;
• undertake a variety of administrative duties to support the team and department;
• manage the provision of an effective library IT service including supervising maintenance and liaising with appropriate technical staff;
• participate in or lead special projects and working groups within the ULS;
• represent the ULS at relevant committees including student staff panels;
• guide customers in the use of electronic resources e.g. e-books, electronic journals and databases;
• assist with the instruction of customers in the use of resources and/or assisting with Information literacy workshops, including library orientation/induction/tours;
• assist with collection management and development;
• support customers via the online chat service;
• manage appropriate budgets;
• make presentations to colleagues and peers when required;
• undertake recruitment and selection of library service staff.
Training and support will be provided. General Duties
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Uphold the Professional Services Values & Behaviours and local equivalent (where applicable).
• Actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service's Customer Care Promise and Customer Service Excellence Award.
• Abide by University policies and undergo personal and professional development.
• Ensure the ULS regulations are observed.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.
You may be required to work in more than one library site during the course of your employment.

1. NVQ 3/ A-Levels or equivalent or equivalent relevant experience. 2. Substantial experience of working in a library or information service. 3. Substantial experience of line managing others and developing staff, including performance and welfare issues. 4. Demonstrable experience of using IT applications such as Microsoft Office, email and the Internet, including knowledge of a Library Management System e.g. ALMA. 5. Ability to set up processes and procedures and make improvements as appropriate. 6. Ability to communicate detailed and complex information effectively and professionally with a wide range of people. 7. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality customer focussed service is delivered. 8. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing solutions and resolving problems with a range of potential outcomes. 9. Evidence of ability to plan the work of a team, reacting to changes in workload and priority. 10. Demonstrable commitment to CPD with a willingness to participate in training activities, including IT., 11. Professional library qualification or evidence of working towards qualification/CILIP chartered librarian. 12. Degree or an equivalent qualification or equivalent work related experience. 13. Experience of working in a Higher Education environment. 14. Familiarity with electronic information resources and mobile technologies. 15. Fluency in Welsh, written and oral.

As the biggest university in Wales - and a major employer, with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression., Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements., Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English., The University Library Service is one of number of departments within Cardiff University's Professional Services. The University Library Service is part of the University's Department of Academic and Student Support Services. The University Library Service consists of multiple libraries across Cardiff University, providing access to 1.1 million printed books, access to more than 1.5 million online books, journals and resources, and an extensive range of rare and historical books and archives. Each library operates in close co-operation with its academic schools to ensure that the services they offer continue to meet the needs of all teaching, learning and research groups. The University Library Service also delivers services to Cardiff and Vale University Health Board, Velindre University NHS Trust, and the NHS Wales Library and Knowledge Service Partnership. As well as housing printed and electronic books and journals, the libraries also offer many services to enable specialist research, including the SURE team of systematic reviewers and unique research collections such as Special Collections and Archives, the European Documentation Centre, and other archive facilities. The University Library Service is committed to excellent customer service. The Library Service has been awarded the 'kitemark' of the UK Government's national Customer Service Excellence ® standard, which recognises that customer service is at the centre of our services. We are committed to providing a service which is friendly, helpful and responsive to the needs of our customers and do everything reasonably possible to ensure the reliability of our services.

Wednesday - 3.5 hrs Thursday - 7 hrs Friday - 7 hrs Salary: £33,232 - £35,880 per annum (Grade 5),
• I am aware of my own behaviour and how it impacts on others
• I work co-operatively with others and share relevant information to achieve objectives
• I consider the wider benefits to our customers
• I share problems and seek solutions that work for everyone
Consistency and excellence
• I provide an excellent service to external and internal customers
• I suggest areas of improvement when processes could be enhanced
• I do not act without consideration of the needs of my colleagues and customers
• I do not avoid difficult tasks that would add best value for my customers
Learning
• I show commitment to my own development including new technology
• I acknowledge mistakes, look for solutions and learn from that process
• I work creatively to analyse problems and develop innovative and workable solutions
Efficiency
• I plan and organise my workload to ensure that meaningful activities are prioritised
• I make effective use of available resources including people, information, data, technology, networks and budgets
• I see change as an opportunity and am receptive to new ideas
Inclusion
• I respect the views and opinions of others
• I demonstrate a commitment to diversity, equality and inclusion and value difference
• I support colleagues and consider and adapt my approach
• I maintain a healthy work life balance and support others to do so
• I do not disrespect or ignore the views of others
• I do not fail to consider the effect of my language and behaviour on others at all times
• I do not ignore the value of a diverse university