Internal Applicants Only - Student Support Intervention Team Manager

Our Student Intervention Team facilitate the identification, investigation, and assessment of students where there is concern for wellbeing or disruptive behaviour. The team facilitate and monitor interventions for students who may be struggling emotionally or psychologically. The team also manages the Report and Support tool and handles disclosures of violence and abuse. We are seeking an experienced safeguarding and risk assessing practitioner to lead the team and play an active role in working with students and colleagues across the university, promoting confidence and empowering others to raise issues and support students appropriately. Engaging positively with subject matter experts including Cardiff and the Vale Suicide and Self-Harm Prevention steering group. Universities UK are currently developing a suicide and self-harm policy and you will be instrumental in ensuring our approach to safeguarding embodies these guidelines. The university is working with 3 other local universities alongside the NHS to embed a referral pathway and clear lines of communication. Developing and maturing partnerships with the NHS University Liaison Service will be imperative to embed them into the referral process. Alongside building on relationships with external agencies and services which will be particularly instrumental in securing these pathways to support outside the capability of the services offered by the University.,

• Manage and lead the Student Intervention Team, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
• Manage and lead on Suicide Safer work ensuring objectives are communicated and engaged with, planning, organisation and appropriate delegation of work, monitoring progress and intervening as required. Work with the Student Support Intervention Team operational manager to promote, develop and embed the Report and Support tool into Health and Wellbeing services.
• Contribute to the long term strategic planning and management of the Student Life department, interpreting school/directorate strategy to define and develop work priorities and setting standards
• Contribute to the development of student health and wellbeing initiatives which have a University and community wide impact
• Manage performance, induction and development of the team
• Support and guide team members in welfare issues, escalating as necessary to specialist support areas
• Ensure the delivery of the sections' service level agreements, adapting these according to changes in workload and the evolution of customer requirements
• Collaborate with others in order to develop processes and procedures which de-escalate students presenting at risk and improve student wellbeing
• Undertake the training of others in areas relating to the teams work
• Undergo personal and professional development that is appropriate to and which will enhance competency and performance
• Establish working relationships with key contacts to help improve confidence and service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required
• Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate
General Duties
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role, As part of the application process you will be asked to provide this evidence via a supporting statement.
• Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.
• Your application will be considered based on the information you provide under each element.
When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for xxxxBR.

1. Degree/NVQ 4 and equivalent Professional membership/experience, a relevant professional qualification in health or social care would be a distinct advantage., 2. Substantial experience of supporting people with welfare issues, preferably in higher education or comparable setting (e.g. nursing, social work, psychology, occupational therapy) or equivalent experience. 3. Specialist knowledge and experience of working with individuals presenting with mental health challenges including assessment, de-escalation and stabilisation of risk and onward referral to relevant and appropriate support. 4. Ability to develop new services, systems and procedures. Customer Service, Communication and Team Working 5. Ability to communicate detailed and complex information effectively and professionally with a wide range of people. 6. Substantial experience managing people and services, with capacity to balance multiple objectives and priorities. 7. Experience of dealing with performance, caseload allocation and welfare issues. 8. Evidence of ability to work with vulnerable people, exploring their needs and ensuring they receive appropriate support. Planning, Analysis and Problem solving 9. Proven experience in dealing with diverse and challenging problems, including investigation of issues and creating new solutions where no prior precedent exists. 10. Evidence of ability to plan the work of a section over year plus time scales, reacting to changes in workload and strategic direction of the Student Life department., 11. Postgraduate/Professional qualification/registration. 12. Experience of working in a Higher Education or healthcare environment. 13. Fluency in Welsh, written and oral.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements., Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

The successful candidate will be exposed to a high volume of serious wellbeing and safeguarding concerns and will therefore require high resilience to this type of exposure and interaction. The post is full time, 35 hours per week, and open ended. Salary: £50,694 - £55,295 per annum (Grade 7) Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.