Internal Audit Communication and Operations Manager

Here at Bupa, all our people are united by one purpose - helping people live longer, healthier, happier lives and making a better world. And the Group Internal Audit (GIA) team plays an essential role, supporting our Board and Management team with constant monitoring, testing, and strengthening of our internal controls. As Internal Audit Communication and Operations Manager for Insights and Reporting, you'll be the Chief Storyteller of the global internal audit team, bringing to life the insights derived from GIA's work to explain what is happening across the business in a clear and impactful way for our most senior leaders, committees, and governance fora. Working closely with a strong global network across Bupa, you'll be responsible for creating our most important reports (at daily, monthly, and annual frequencies) for management and executive audiences. You'll draw the most salient points from numerous sources of information and insights; join the dots and ensure that we place the right emphasis on the information that our leaders need to know, to make decisions about the business. The role itself sits within GIA's Global Operations Team which supports the function as its 'engine room', managing a diverse portfolio of critical activities and overseeing key departmental rhythms and routines that are critical to the success of both the team and function. Teamwork is key to success - you'll be driving a culture of collaboration across our Global Practice Groups, supporting over 100 auditors, and working together to identify global themes and insights across multiple countries. And you'll play a central role in our Risk Assessment and Audit Planning process, managing communication, and tracking activity. How you'll help us make health happen:

• Being responsible for directly creating all Bupa Group Audit Committee papers and reporting for approval of the Group Chief Audit Officer (CAO) and in line with agreed milestones.
• Evolving the current insights and reporting process, creating a centre of excellence for assurance reporting. Support local audit teams to improve the development and quality of their content, including the reduction of reporting overheads and identifying efficiencies.
• Driving collaboration between governance fora and local committee reports for the approval of GIA's Market Unit Chief Audit Officers.
• Managing and influencing stakeholders with confidence and working effectively with Internal Audit colleagues to deliver the right outcomes for the business.
• Collecting and addressing stakeholder feedback, ensuring continuous improvement.
• Using analytical thinking to analyse the results and reporting of audit conclusions, identifying themes / hot spots / global insights and recommending improvements.
• Becoming a trusted adviser to the Operations Director and Chief Audit Officers through the delivery of real-time observations and analysis of GIA's body of assurance work.
• Coordinating and collating insights globally from subject matter experts to inform and supplement papers and CAO's opinion.
• Working in partnership with teams outside of GIA, such as Group Risk and Company Secretariat, ensuring key rhythms and routines for which GIA is responsible, are adhered to.
• Overseeing GIA input to Bupa's Annual Report & Accounts, regulatory reporting disclosures, and annual 'multi-lines of defence' Integrated Assurance reporting.
• Leading the global coordination and development of GIA's Global Practice Groups including delivery of quarterly fora for cross-functional collaboration and insights sharing.
• Championing the delivery and evolution of the 'Audit Themes' programme of assurance work, ensuring consistency of testing and operational reporting.
• Overseeing operational data management activities, and developing the design, maintenance and enhancement of data analytics that support the Operations team's functions.
• In collaboration with other members of the team, supporting the delivery of the function's Risk Assessment & Planning process.
• Undertaking special project work such as functional lead on Inclusion & Diversity, or other line responsibilities, as agreed with the Director of Internal Audit - Global Operations.
  
  Proven experience in executive report writing or equivalent marketing / PR / communications / publishing / journalism.
• An insightful business leader, with strong operational and commercial awareness that will help drive effective governance and stakeholder engagement.
• Excellent journalistic and storytelling skills, including the ability to assess multiple data sources, disseminate key information and develop a cohesive and clear narrative.
• Comprehensive writing ability that can be adapted for specific audiences including senior leaders and governance groups in a large organisation.
• A high degree of self-sufficiency, initiative and accountability - managing multiple parallel projects, planning and executing work, and meeting deadlines
• Adaptable working style, with a proactive and collaborative approach.
• Strong stakeholder management skills, with the ability to understand stakeholder and team needs, to develop and implement creative and engaging solutions.
• Highly professional, personable and curious.
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with the option to buy or sell
• Bupa health insurance as a benefit in kind
• Pension
• Annual performance-based bonus
• Car allowance
• Onsite gyms or local discounts where no onsite gym available
• Access to our confidential employee assistance programme
• Various other benefits and online discounts