Internal Channels Manager

The role's key objective is to:

• Manage key global communication channels - including the pivotal role of 'Managing Editor' of the new One JLL News channel


• Manage data reporting, and


• Work as a consultant with stakeholders from the broader communications function and the business, offering best practice advice and leading project in channels.

Specific channels include:


• Global email tool - a new channel, the One JLL newsletter, providing news and operational updates targeted across the global organisation


• Intranet Homepage - the single landing page for all employees, providing personalised news, information and services


• Internal Social Collaboration platform - Viva Engage


• Screens/ambient communication channels in offices, You'll be an agent of change and the managing editor for our new One JLL newsletter, supporting stakeholders across the global organisation to deliver a targeted, translated bi-weekly channel.


You will need to be organised and meticulous about deadlines. This role is the 'glue' that will draw many groups together to deliver our newest and most high-profile internal channel.

Your editorial expertise - including copy editing and proofing - alongside stakeholder management skills will be paramount.

An important part of the role will be maintaining editorial standards so all content adheres to our tone of voice and JLL house style. You'll be managing a large network of contributors and will be responsible for quality assurance.

Data

You are someone who loves data and is comfortable, adept and experienced in mining and analysing analytics, as well as providing insights to help shape the future direction of our channels.

Channel development projects

You'll support on substantial 'start up' projects, for example - an adoption plan for our Viva Engage platform.

Channel strategy and development


• Central manager and principle contact point for the new One JLL newsletter. Oversees:


• Content quality assurance in line with channel governance and house tone and style


• Oversees the production and build process, liaising with Poppulo and in-house IT


• Offers training and guidance to contributors on how to submit and upload material


• Responsible for measurement and reporting


• Troubleshoots issues and acts as a principle escalation point


• Leads the day-to-day management and development of the intranet homepage in line with our channel, content and governance strategies, and make sure they are reflected in site content and design.



• Leads projects to enhance and improve the functionality of the intranet homepage, to improve levels of employee engagement.


Channel content


• Work in partnership with the Content and Campaigns team to amplify and distribute strategic global content across the Internal Digital channels ecosystem.


Channel measurement


• Regularly measure each channel, using a combination of research and analytics, and create, drive and implement action plans as a result.


Digital consultancy

• Offer consultancy advice to stakeholders in the broader communications teams and the business on specific digital employee engagement projects.


Team development

• Support the Channels Director with adhoc projects as part of the strategic development of the team.


• Deputise for the Channels Director.
  
  Highly proficient in Sharepoint 365


• Hands on experience of Poppulo - in particular large-scale emails with multiple contributors and targeted audience groups


• Experience of operational management of channels day-to-day


• Experienced and comfortable with data software - tyGraph is desirable but can be taught


• Understanding of the internal digital landscape - particularly in a large-scale corporate environment with a matrixed global audience.


• Project management


• Stakeholder management - particularly in the context of networks of editors and contributors


Why do we need you?y

Internal Communication is undergoing a transformation at JLL. This position offers a wide scope in terms of variety - you will support the internal channels director at a critical juncture as we develop our first company-wide internal channel strategy.

Your key objective is to be a hands-on expert in all things related to internal channel management. We're looking for someone with 3-5 years experience of using Sharepoint 365 and Poppulo to manage the smooth and effective running of our channels.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.