Internal Communications & Engagement Lead - FTC for Maternity Cover (c. 9 months)

Internal Communications & Engagement Lead - FTC for Maternity Cover (c. 9 months) Save Job Log in to your account Or Email Address: Email Address is a required field Password: Password is a required field Remember username

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• Required, Working in our People Experience Team, this role is responsible for delivering an engaging internal communications strategy, ensuring that information is conveyed in an engaging and compelling way, using multiple channels and across all teams within the business.
The overall objective of this role is to engage and empower all employees within MO by providing them the relevant news, corporate inspiration and the information they need to do their best work. Accountabilities:
• Leading a team of Internal Communications Specialists, drive forward our internal communications strategy and oversee delivery, including ownership for digital communications, our internal communications calendar, campaigns, initiatives and internal events
• Partner with Executives and other key internal stakeholders to devise and implement communications and projects
• Understand our corporate narrative and business strategy and design engaging ways to communicate this and business updates to all employees
• Project manage strategic communications projects (e.g. new communication channel launch)
• Track and benchmark the success of our internal communications initiatives to drive future improvement
• Using data and insight, create and implement ideas to drive employee engagement
• Support the cascade of messages to different groups including senior management, wider leadership teams, field-based colleagues, contact centre and vehicle reconditioning site colleagues, adapting method and approach to ensure communications land effectively
Dimensions
• Reports to the Head of People Experience
• Manages two Internal Communications Specialists and works closely with the (Internal) Events Specialist
• Works proactively and with a reasonable level of autonomy on Communication and Engagement projects in line with the business requirement in the areas agreed
• Acts autonomously in the planning of time and workload and acts independently when providing counsel to others
• Manages activity & projects within agreed plan timescales and budgets and in consultation with the wider HR Senior Leadership team
• Works cross-functionally across MO. Identifies and leverages resource across MO and suppliers when assigned projects or initiatives
• Continually seeks the most efficient, cost-effective and value-driven Communication and Engagement processes and procedures, systems and tools
• Ability to travel between UK sites in London, Bristol, Coalville and Edinburgh
  
  You will play a key role in the way Motability Operations is understood and talked about internally.
This role will suit you if:
• Able to demonstrate clear commercial acumen
• Maintaining and sharing knowledge of progressive internal communication practices and trends
• Experience of analysing, designing, outsourcing, delivering and evaluating communication and engagement initiatives and programmes
• Communication content platform experience
• Consultative style with the ability to constructively challenge senior business leads
• Confident communicator and influencer, both verbally and written
• Robust relationship management and partnering skills
• Proven project management skills
• Experience in a dynamic, tech tool savvy Communications role
Minimum Criteria
• Recent experience of leading an Internal Communications team in a multi-site organisation
• Demonstrable experience of creating and delivering an annual plan of internal communications, which include digital communications and in-person employee events
• Excellent presentation skills, including experience of creating engaging Powerpoint presentations
• Experience of working with C-Suite Executives to deliver engaging internal communications
  
  Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
• We find solutions
• We drive change
• We care
  
  We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.