Internal Host - Nights - 40 hours

£24960

Mitie Group plc., Stone, Kent

Full time
Permanent
Onsite working

Posted today, 22 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 8ae4bc85c99d402a8b5b81ab019acfe6

Mitie Group plc.

Full Job Description

Job Title: Internal Host - Nights Rate of Pay: £12.00 per hour Contract: Permanent Type of Employment: Part Time Hours: 40 hours per week Location: Bluewater Shopping Centre, Bluewater Way, Greenhithe, Kent, England, DA9 9ST Purpose of the Role: The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the Internal areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.

To maintain a friendly professional manner with all Guests, Clients, and Management at all times according to the high standard expected
Be responsible to comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices, including the use of prescribed protective clothing or equipment
To comply with ISO 14001 Environmental Procedures
To work as part of a multi-skilled team, responding to calls from the Helpdesk, Control Room, Team Leaders / Management
To ensure you are correctly dressed in accordance with the Styling Guide
Actively participate in delivering the Guest Service Experience at Bluewater
To work as part of a multi-skilled team, responding to calls from the Helpdesk, Control Room, Team Leaders / Management
To participate in ensuring that Bluewater is a safe and non-threatening environment for all Guests
Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out your duties
Undertake any ad-hoc duties that may be necessary during the course of your working shift
Ensure compliance with all health and safety legislation and Company policy.
To operate machinery as instructed and trained in a safe and responsible manner
Undertake any ad-hoc duties that may be necessary during the course of your working shift
To ensure that Bluewater is safe, secure, clean and tidy at all times
To be the professional representative of at Bluewater at all times
To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater
To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
To assist in assessing the success of the development and to help improve our strategy for future schemes
To comply with Health & Safety at work regulations, fire regulations, and safe working practices
To comply with our Quality and Environmental Policy and Procedures
To provide a proactive service that delivers a positive Guest experience
To add the 'wow' factor by delivering a service that goes the extra mile
To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable)
To provide a professional and timely Guest service
To respond to Guest issues in a professional and effective way with the intention of giving Guests a 'surprise and delight' feeling in the way the issue has been managed
Collection, cleaning, and delivery of trays in the food court
Cleaning tables, chairs, and any other furniture in the Wintergarden
Sweeping and cleaning floors to ensure they remain free of food and other waste.
Ensure that the service point remains clean and clear of obstacles
Attending to reactive jobs such as spillages
Emptying bins - refuse collection and disposal
Ensure that the malls and public areas of Bluewater are kept free of waste at all times
Clean tables, chairs, and any other furniture in the common areas as per the schedule
Sweep and mop welcome halls and malls
Clean the rails and plinths in the malls
Attending to reactive jobs such as spillages
Emptying bins - refuse collection and disposal
Vacuum all carpeted areas of Bluewater using the assigned equipment
Deep cleaning of common areas including halls, malls, and toilets (as required)
Cleaning office areas (as required)
Maintain cleanliness of the toilet and family rooms at all times
Clean sink & mirror areas throughout the day
Replenish soap and toilet rolls as and when required
Clean in and around toilets and urinals
Clean floor, ledges, edges, walls and doors as needed throughout the day
Empty bins within the toilets
Report all accidents/incidents and near misses to the Help Desk
Report all building/fabric defects or hazards to the Help Desk
Periodically carry out deep cleaning as requested by your manager
Attend to any reactive jobs within and/or outside of your work area as assigned to you by your Team Leader.