Internal Resource Manager

We are looking for an Internal Resource Manager to join our team!

As an Internal Resource Manager, you'll be responsible for a team of up to 25 operational industrial staff, who deliver new connections, reinforcement works and network restoration at low voltage and up to 33,000 volts.

Other roles and responsibilities will include, but are not limited to:

- Ensuring all delivery requirements are met, such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process.

- Manage a team of industrial staff making sure as a team you deliver a great customer service performance whilst meeting and exceeding customer and regulator expectations.

- Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team. You'll do this by tracking, monitoring and managing this daily.

- Look to improve productivity whilst still making sure work is completed and recorded to a high standard. You'll also look after team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.

Experience of managing a team.

- Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.

- Technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.

- Strong stakeholder engagement skills so that you can communicate with people at all levels and make sure work is always progressing.

- Competent in your IT skills so that you're able to review data to assess performance and be able to produce presentations for rolling out vital information to your team.

Due to the travel required, you will need to have a full driving licence so that you can travel within the licenced area.

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.