International Design & Deployment Lead - London (Hybrid) - Fixed Term 12 months

This is a Hybrid Working role with a requirement to attend our London Farringdon office one day per week, with occasional visits to other sites.

Transform the commercial management of Royal Mail's £8bn+ revenue base, enhancing customer interactions across Sales, Service, Marketing, Pricing, and Receivables. Impacting over 1,000 colleagues, we are driving value with our UK and international customer base, ensuring our investments boost customer satisfaction and profitability.

As part of a transformational programme in Royal Mail, the International Design & Deployment lead is responsible for leading strategic and highly complex end-to-end cross functional detail design activities for our most critical export/import customers and commercially led product, service and feature changes.

About the role

• Responsible for the successful management of product design activities within the international commercial product portfolio, whilst developing new/existing service offerings


• Subject matter expertise to define end user business specifications for new products and services; able to specify the business services when existing solutions are to be replaced, or new service offerings are to be introduced


• Functional specialist in defining customer and commercial internal/external specifications, ensuring the detailed business due diligence and specification activities for all products are undertaken effectively


• Defining and analysing the detailed customer and commercial functional areas impacted by products, identifying the potential business opportunity / costs that will result from the delivery of the products


• Working across Technical, supplier and commercial teams to ensure a structured approach to deliver product improvements, ensuring a robust set of specification designs are available for each product development.
  
  To truly excel in role you will posess the necessary skills and experience listed below -, Able to operate at a senior level in strategic business management, with knowledge of Royal Mail products or experience within logistics/similar sector


• Extensive knowledge of the RM international product set and their end-to-end business implications (or relevant experience from previous roles)


• Expert knowledge of mail operations (preferably International) or similar dispersed organisation; manufacturing / network / utility / logistics


• Strong analysis and numeracy skills to critique options and determine best course of action


Experience

• Significant experience of leading end-to-end detailed and cross-functional business process redesigns for large complex logistics networks


• Experienced in developing or managing change across a product portfolio (either contractual or consumer), Qualifications desired in related fields re. LEAN, Six Sigma and marketing-focused qualifications, but could be delivered by experience instead
  
  Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Competitive salary, £4800 Car allowance, plus Healthcare,18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing to 30 days after 10 years service, and a company pension scheme with highly competitive contribution rates
Fixed Term, Full time,
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave


• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.


• Supportive and generous company sick pay


• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Available only to perm employees


Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold Interviews w/c 30th September.