International Liaison Officer

As a part-time International Liaison Officer (22.5 hours per week), you will be an integral part of our patient-facing Appointments and Enquiries team, playing a key role in supporting our international patients. You'll guide patients in selecting and booking consultations with our top Consultants and provide essential information about self-pay diagnostic services and treatment costs. Acting as the primary point of contact for international enquiries, you'll ensure a seamless, empathetic, and professional experience for every patient. Role Duties:

• Assist Embassy clients and international patients with enquiries to ensure they are directed to the most suitable Consultant or service at KEVII.
• Book appointments or connect patients with relevant medical secretaries to guarantee a smooth and timely scheduling process.
• Develop and manage interpreter and chaperone services to provide essential support for international patients.
• Provide accurate pricing for self-pay services to help international patients make informed decisions about their care.
• Generate and report data to track international patient engagement, ensuring informed decision-making.
• Establish payment systems for international admissions to ensure all necessary approvals, including insurance authorizations, are in place.
• Support ad-hoc projects to contribute to the Commercial Team and overall business success
  
  Master's, Bachelor's degree, or Diploma in Interpreting, Translation, or a related field.
• Proven experience in a customer service or liaison role, ideally in healthcare or international settings.
• Fluency in both Arabic and English is essential.
• Strong communication, interpersonal, and organizational skills, with the ability to handle sensitive medical information confidentially.
• Relevant qualifications in interpretation (e.g., National Register of Public Service Interpreters) are highly desirable.
• Familiarity with medical terminology and procedures is an advantage.
• Ability to work both independently and collaboratively in a team environment.
• Previous experience in sales or customer service is a plus.
• Demonstrated ability to navigate cultural nuances and engage with patients from diverse backgrounds., The ideal candidate will be a highly organised and culturally aware professional who thrives in a fast-paced healthcare environment. You will have strong experience in customer service or liaison roles, with the ability to communicate empathetically and effectively with international patients. Your fluency in Arabic and English is essential for building trust and ensuring clear communication. You should be confident in handling sensitive medical information and maintaining confidentiality, and you will bring a deep understanding of different cultural nuances to your interactions. If you are passionate about healthcare, possess excellent organiational skills, and enjoy working with a diverse, global patient base, this role offers an exciting opportunity to contribute to our world-renowned hospital.
  
  King Edward VII's Hospital is one of the world's most prestigious private hospitals, renowned for delivering exceptional healthcare to patients from around the globe. With a reputation built on excellence and a long-standing tradition of serving both civilian and military personnel, including veterans, we are committed to providing the highest quality of care. Our hospital is trusted by international patients who seek world-class medical treatment and expertise, and we work closely with leading Consultants and specialists across a wide range of medical disciplines. At King Edward VII's Hospital, we take pride in offering a personalised, compassionate experience that meets the unique needs of our global patient community., At King Edward VII's Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.
  
  At King Edward VII's Hospital, you'll work alongside top Consultants in a supportive, collaborative environment that values professional growth. We offer excellent training and development opportunities, free meals (an annual saving of £2,000). You'll be part of a hospital that's proud of its outstanding reputation, as evidenced by our excellent patient reviews on Doctify.
In return, we offer:
• Complimentary lunch
• 35 days of Annual Leave (inclusive of bank holidays) that increase with long service
• Private Healthcare
• Staff Referral scheme
• Company pension scheme
• On-going training and professional development opportunities
• Season Ticket Loan
• Help to buy a bike
• Free Employee Assistance Programme
• Access to EdenRed and various discount retail vouchers