Inventory Technician I

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope :

Follows established procedures on routine work

Requires detailed instructions

Your Daily Roles and Responsibilities :

Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling

Ensure client users access to equipment in good working order

Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

Work cooperatively with on-site teammates, as assignment requires

Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

Deploy and recover laptop and desktop images

Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

Timely responses to IT questions from client users employees

Manage occasionally demanding and stressed client users

Contribute to large scale global projects as needed

Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

High school diploma or general education degree (GED) and 0 to 2 years related experience and / or training; or equivalent combination of education and experience

Excellent client-facing written and verbal communications skills

Proficiency in English

Utilize excellent customer service skills and exceed customers' expectations

Ability to work with a large team with minimal supervision

Capable of providing a timely and outstanding user experience

Ability to handle daily customer service demands

Present a professional and helpful demeanor to clients

Basic Inventory or IT knowledge

Ability to excel in a fast-paced sometimes stressful work environment

Ability to make sound decisions when faced with competing priorities

Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications :

Past business operations exposure

Some customer experience background or familiarity

Physical Demand & Work Environment :

Must be available on-site at shift hours, in conjunction with client's working hours

Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Ability to work in warehouse environment that is sometimes

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers

Ability to handle varying degrees of noise, temperature and air quality

Able to handle frequent work interruptions

Ability to flexibly address work assignments and manage tasks

Self-motivated