Invoice Query Administrator

Position: Invoice Query Administrator Contract Type: Permanent / full-time Location: Slough (hybrid working available - minimum 3 days office based) Salary: £24,300 plus benefits Why choose DHL eCommerce UK? Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more! About the role: The invoice Query Administrator is responsible for logging, investigating & resolving customer invoice queries. Key responsibilities:

• Input customer invoice queries received by telephone or in writing
• Investigate queries, calculate any credit due and recommend credit value where necessary, in particular specific credit reason
• Work within specified timescales for resolution of Invoice Queries within allocated locations
• To assist outside of allocated locations as required.
• To complete daily & weekly log sheet of work processed
The ideal candidate will have:
• Customer Service experience
• Excellent telephone manner
• Knowledge of Microsoft Word, Excel & Outlook
• Team player with ability to remain focused on task
What about career development? We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK. What will you need to do next? If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV Our approach to Diversity and Inclusion As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day. We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. #LI-eUK


• Customer Service experience
• Excellent telephone manner
• Knowledge of Microsoft Word, Excel & Outlook
• Team player with ability to remain focused on task
  
  Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!