IP Support Specialist

We actively foster a friendly working culture where we create opportunities for people to connect, collaborate and belong. Our commitment to diversity, equity and inclusivity drives us to continually improve our culture, ensuring that everyone feels heard and welcomed., The Renewals Team ensures accurate and efficient management of IP renewals, balancing in-house renewals tasks with the coordination of outsourcing to a third-party renewals service provider. Responsibilities include processing incoming correspondence, sending reminders, updating and maintaining records, managing fee payments, and handling queries. The role requires exceptional attention to detail, effective time management, and the ability to work to strict deadlines. DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Processing renewals related communications from clients, IP Offices, overseas agents, and third-party renewals service providers
• Sending renewal reminders to clients for patents, designs, and trademarks (including US TM affidavit deadlines)
• Updating Inprotech with grant details, checking renewals and preparing granted Patent, Trade Mark and Design documents for despatch to clients
• Monitoring and maintaining renewal deadlines using Inprotech
• Processing renewals instructions, payments and preparing invoices
• Handling data exchanges with the third-party renewals service providers, including cross-checking and updating returned data
• Addressing renewals-related queries from clients, IP offices, agents and internal colleagues
• Preparing schedules e.g. client portfolio renewal reports
• Portfolio reviewing, checking and updating prompted by matters such as client changes, checking data from online registers and data checking from other sources such as third party renewals service providers
• Managing take-over cases and updating renewal records accordingly
OTHER DUTIES:
• Assist with training colleagues
• Helping the other Formalities teams with general office duties
• Liaising with Attorneys, Secretaries, Accounts and Formalities Teams
• Any other renewals related duties your line manager may ask you to carry out
  
  At least 4-6 years' renewals experience, within an IP practice, ideally within a partnership model
• GCSEs (ideally at least 5 at Grade 6 or above, including Maths and English) or equivalent
• Experience with Inprotech is preferred, Confident and professional communication skills, both written and verbal, with an ability to liaise effectively with clients, colleagues, and third parties
• Open and honest communication
• Value others opinions
Belong Together:
• Ability to work well within a team
• Foster an atmosphere of collaborative working, Exceptional attention to detail and accuracy.
• Strong organizational skills, with the ability to manage large volumes of work and meet strict deadlines.
• Deliver excellent client care
• An ability to prioritise tasks effectively, work to tight deadlines and under pressure
• Flexibility in task management and adaptability to change
Leading the way:
• Self-motivated, accountable, and able to work both independently and as part of a team
• View change as a positive and an opportunity to develop
• Demonstrate a continuous drive for improvement
SYSTEMS USED:
• Microsoft Office Suite (Essential)
• Client Record Management System: Inprotech (Desirable)
• Email System: Outlook
• iManage (Desirable), The successful candidate must have at least 4-6 years' renewals experience, within an IP practice, ideally within a partnership model
City

Reddie & Grose LLP is an internationally renowned firm of European and United Kingdom patent, trade mark and design attorneys. Our experienced team of over 100 IP professionals based in London, Cambridge, Munich and The Hague includes specialists in a wide range of technical disciplines. We offer services for a wide range of industries, with particular strengths in electronics and software, mechanical engineering, chemistry, pharmaceuticals and biotechnology. Our trade mark team provides specialist advice on branding and trade mark work; we also have a specialist team handling plant variety protection. We handle the full range of IP rights for a global client base ranging from SMEs starting to consider IP through to large corporations with rights in over 100 countries. Our services range from investigating competing rights, handling oppositions, drafting and filing applications, and maintaining portfolios. We resolve disputes about IP, working closely with other leading legal firms if it becomes necessary to resort to the courts. We understand work-life challenges and are sensitive to how work can impact your personal life. We respect this and will always encourage a good work-life balance. Our workplace is one where fairness, respect, equality and dignity are promoted and are part of the firm's everyday goals and behaviour. There is a welcoming culture where we recognise that the different backgrounds, values, attitudes, skills and experience of our staff means they bring a unique perspective to work issues., Reddie & Grose has an excellent reputation for training and we pride ourselves on the training we provide across all areas of the firm., We are a team who excel at meeting our clients' needs, proudly offering bespoke and high-quality services. Driven by continuous improvement and an unrelenting commitment to quality, we prioritise opportunities for our clients.


• 26 days annual leave plus all bank and public holidays
• Remote home working (40% office / 60% working from home)
• Discretionary Christmas bonus
• Family Friendly Policies
• Private Pension Scheme (with optional salary sacrifice)
• Semi-annual meetings with a Pensions Advisor
• Group Life Assurance (3 x salary)
• Cycle to work scheme (salary sacrifice scheme)
• Eye care vouchers
• Employee Assistance Programme
• Employee Benefits Platform
• Paid charity leave day
• Active social events calendar
• Interest free season ticket loans
• Private medical scheme
• Access to cycle store and shower facilities
• Positive culture for work-life balance
• Daily delivery of fresh fruit