ISPA Administrator

To contribute to the provision of an effective and efficient ISPA service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information in order to convey to other staff through the electronic patient record or verbally in a timely way. The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures, and provide administrative support to multidisciplinary staff within the Integrated Community Teams (ICTs), Frailty Support Team, and elsewhere within the division if required. The ISPA receives referrals from patients, their families and carers, GPs, nurses and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community teams to ensure seamless, consistent and safe care to patients., Respond to patients, carers and other professionals in a courteous, professional and effective manner whilst upholding Trust Values

Process telephone calls appropriately

Monitor and process electronic and verbal referrals

Update Electronic Patient Records

Book appointments for daily visits and clinics

Book Patient Transport as directed

Undertake other administrative duties within the ISPA as specified by team lead

Liaise with Team Leaders, Community Matrons and staff within the South West Hampshire Division to provide a safe, effective and timely service to patients and carers

Provide effective administrative support to the Integrated Care Teams

Ensure governance and confidentiality guidelines and requirements are fully adhered to, processing all communications appropriately within guidelines

Provide a flexible and responsive service according to the needs of the organisation to ensure service delivery standards are maintained at all times

Support colleagues within other administration teams

Adhere to HR policies and engage constructively with appraisal and supervision

Promote better patient care at all times and utilise resources as efficiently as possible

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.