IT Account Manager

As an IT Account Manager, you'll have a role that's out of the ordinary. You'll transform our customer experience by collaborating closely with leadership teams across our business and our customers to ensure that Babcock continues to deliver excellent IT service provision into the Ascent UK Military Flying Training System (UKMFTS) programme. Day-to-day, you will serve as the primary IT point of contact for all contract deliverables. Your primary focus will be on proactively driving customer satisfaction through effective relationship management and influencing key decisions.

• Lead on innovation by identifying and implementing creative solutions to enhance user experiences and drive profitability. Oversee and guide all IT changes, ensuring prioritisation and alignment with business objectives.
• Provide strategic leadership by partnering with internal and external stakeholders to develop and execute a 5-year IT strategy focused on service excellence, growth, and customer satisfaction.
• Champion continuous improvement and drive a culture of quality within IT services by fostering continuous improvement, implementing robust processes, and supporting team development.
• Develop data-driven decision making by developing and implementing reporting frameworks to provide stakeholders with actionable data insights. Drive a culture of data-driven decision making to identify and address challenges, achieving organizational goals.
• Ensure commercial and governance compliance across all IT activities and manage costs, risks, and opportunities effectively across all IT operations and change programs.
This role is full time, 40 hours per week and is adaptable and can be delivered from various locations in the South of England including Bristol, Leicester, Warrington, Plymouth, or Portsmouth. This role requires regular travel across a range of internal and customer sites across the South of England on a bi-weekly basis alongside home working arrangements and as such the successful candidate must hold a full UK Drivers License.


• We seek bold ideas, kindness, and a drive to create exceptional customer experience. This role requires navigating uncertainty and iterating toward excellence to make a meaningful, immediate impact.
• Demonstrate a people-centred approach with a passion for fostering inclusive, engaging workplace cultures with excellent communication skills to connect with diverse audiences at all levels.
• Proven experience designing and implementing policies and strategies in complex organisations, ideally within the defence sector.
• You will have commercial and financial Acumen, skilled at balancing stakeholder priorities to develop successful solutions through your strong planning and organisational abilities to manage multiple projects and deadlines effectively., Ideally the successful candidate will be educated to degree level however, we value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you., The successful candidate must be a sole UK national who already holds Security Check (SC) security clearance for this role.
  
  At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Account Manager in the South of England at one of our Bristol, Leicester, Warrington, Plymouth, or Portsmouth site.
  
  Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
What we offer
• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.