IT Apprentice
Back 2 Work Complete Training
IT Apprentice
£22000
Back 2 Work Complete Training, Shipcote, Gateshead
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 2 weeks ago, 14 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d69295f2439141109ce75a5bb037a748
Full Job Description
- First line support
- Imaging and maintenance of PCs
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Shadowed site visits
- Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
- Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
- Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
- Explaining technical issues in a clear way to non-technical clients
- Answering the phone in a professional manner and, if relevant passing on any information promptly
Independent skills - Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
- Able to commit to a 12 week training programme prior to starting the role
- Meets the eligibility below, Living in the North East area of England.
- Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
- Have the right to live and work in the UK.
- Have access to a reliable internet connection with a PC/ Laptop.
Our Client is an IT Support Company based in Newcastle providing IT services for companies based in County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland