IT Apprenticeship

In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job:

• Assist with user account creation, password resets, and access permissions usingActive Directory.
• Provide basic training and create user-friendly documentation to help users solve common technical issues independently.
• Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices.
• Deliver IT support via remote access tools (e.g.,TeamViewer) and in-person, resolving issues related to hardware, software, and network connectivity.
• Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365).
• Assist with hardware upgrades, replacements, and inventory tracking of IT assets.
• Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security.
• Automate updates, manage group policies, and deploy security patches using tools likePowerShell scripting.
• Gain experience incloud computingplatforms such as Cisco Meraki, Ubiquiti, and Microsoft 365.
Full training and support will be provided by your workplace mentor and from the Baltic Team, Beyond the fundamental apprenticeship modules, you'll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field. The Be-Spoke and Expert modules you will complete are:
• Work Safety Requirements: Explore IT workplace safety covering electrical equipment, DSE best practices, and facility maintenance procedures.
• Customer Service Fundamentals: This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement.
• MS-900 Microsoft 365 Fundamentals:Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration among on-site, remote, and hybrid workers.
  
  A strong interest in IT and technology.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.
• Attention to detail with a proactive approach to problem-solving.
• Team player with a self-motivated, reliable attitude.
• GCSE Maths (4/C) English (5/C) is essential, You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
  
  Baltic Apprenticeships
Sheffield, Yorkshire, S6 2BL £16,000 AtIndependent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility. Their products are used in critical industries such as Aerospace, Military & Defence, Oil and Gas, Power Generation, and Industrial Processing. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers. They are seeking a motivated and enthusiasticIT Apprenticeto join their team. This is a fantastic opportunity to kickstart your-on experience and learning from industry professionals while contributing to the success of a dynamic and growing business.


• £13,000 - £16,000 per annum
• 37 hours per week (Monday - Thursday 8:15am to 4:30pm, Friday 8:15am to 4:00pm)
• 33 days annual leave (including bank holidays)
• Pension scheme IFA wants to provide its employees a good foundation for the life after work and hence offers a 5% contribution. The pension scheme comes along with further discounts on health, travel and rescue insurances
• Bonus scheme this is linked to team and company performance.
• Westfield cash plan IFA provides level 1 health cash plan which comes along with numerous discounts and special offers, including gym discounts, online, high street and grocery retailers and many more.
• Full company sick pay (13 weeks) after a years time in service.
• Death in service payment, full company sick pay and long service rewards.
• Tax efficiency schemes: Childcare vouchers and Cycle to Work.
• Free work wear and PPE.
• On-site parking is available.
• Progression opportunities