IT and Facilities Assistant

The IT and Facilities Assistant works closely with the IT Manager, providing technical support to colleagues, maintaining the organisation's IT infrastructure and ensuring smooth day-to-day operations both from an IT perspective and in the case of our buildings, office space and facilities in Ilkley and Leeds. Due to the nature of this work, this role is primarily based from our Ilkley office. IT Support Responsibilities:

• Diagnose and resolve 1st line support issues and support the IT Manager to resolve 2nd line issues.
• Manage software and hardware incidents which occur in Windows Mac & Linux OS and across a range of software applications. Log support queries using the ticket system.
• Approve/monitor windows updates and software patches on Windows laptops, desktop and servers including Mac and Linux machines.
• Arrange repairs in and out of warranty.
InfoSec (working with Legal & Compliance Manager)
• Cyber Essentials
• Data protection
• Phishing simulations
• Cyber security employee training
Regular Monitoring of:
• Server Backups
• Google Workspace backup
• ESET AV
• NinjaOne
• Kandji
• DMARC reports
• USecure
Work with the IT Manager to:
• Configure and install new IT equipment and support the roll-out of new IT services and applications
• Asset management using RMM tool to look at replacement schedule
• Support the onboarding of new colleagues and offboard users (both in the office or remotely) in collaboration with the HR team
• Improve policies in RMM software, Ninja One & Kandji and various other apps such as Google security policies and DLP rules.
Facilities responsibilities:
• Work with the IT Manager to ensure that our buildings, facilities, and the overall workplace environment operate efficiently, safely and cost-effectively.
• Keep up with regular maintenance contracts including: fire alarm system, security access system/door access, CCTV, cleaning services, groundskeeper/gardener, gutter clearing, car park barrier/window & door shutters, logging maintenance/repair work
• Visit our Leeds office space (Regus) quarterly, checking it is clean and operating effectively, passing on any announcements to the rest of the business.
• Monitor the grounds/parking area at our Ilkley office, raising any issues.
• Make sure health, safety, and building regulations are met.
• Ensure optimal use of available space., Having fun both inside and outside work is really important to us so we have a highly motivated activities committee who organise regular events, both in person and virtually.
We are big believers in the impact we have on the world being a positive one with our 'giving something back' group focusing on volunteering opportunities, our environmental impact, charitable giving and course donations. Inclusion at High Speed Training We care about our people and support each other so we can bring our whole selves to work each day. We are inclusive, value diversity and celebrate our individuality. As an equal opportunity employer, we do not discriminate on the basis of age, disability, race, religion or belief, gender reassignment, marital and civil partnership status, pregnancy and maternity, sex or sexual orientation. We are committed to ensuring equal opportunities for all applicants so please let us know if you require any adjustments that we can accommodate as part of our application process. Having been awarded the prestigious accolade from Best Companies for our 'world class' levels of engagement, we recently secured our place as the 4th best company to work for in the Education and Training sector.Remote first at High Speed Training We fully support our staff to work in a flexible way that allows them to balance all of their commitments both inside and outside of work, that lets them be at their best, whether that's on-site at either our Ilkley head office, our dedicated office space in central Leeds, at business lounges across the country or based remotely anywhere in the UK. Our 'remote first' policy means we want everyone to work where they are happiest and most productive and we'll provide you with the set up you need to work beyond the traditional office environment. We are therefore open to applications no matter where you are located in the UK and our interview and onboarding process is fully virtual.


• Previous experience within an IT support environment would be beneficial with good technical knowledge.
• Able to effectively communicate with a range of stakeholders including colleagues and external suppliers.
• Strong problem solving skills.
• Good attention to detail.
• Able to work independently as well as in a team.
• Excellent organisational skills & time management.
• Able to pick things up quickly.
• Passion for technology, looking to use systems and processes to drive improvement across the business and keep up to date with best practice and new technologies in order to do so.
  
  High Speed Training has grown from our launch in 2008 to a team of over 100 people, dedicated to delivering high-quality, engaging online training content and empowering our learners with the knowledge to make their workplace the safest it can be.
Our team is made up of talented and passionate individuals, who genuinely care about the work they are doing to help our learners to develop and pursue their goals. Find out more, Our people are at the heart of our business and create a welcoming work environment where we collaborate, have fun and celebrate our success together. We are proud to have achieved a 3 star rating showcasing our 'world class' levels of engagement, the highest accolade from Best Companies.

£24,000 - £25,000 per annum Monday to Friday, 9.00am - 5:00pm Ilkley and Leeds