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IT Helpdesk Engineer

UK Plumbing Supplies

IT Helpdesk Engineer

£28000

UK Plumbing Supplies, Westy, Warrington

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 24 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: a930933a70154e738f1d726545b7167d

Full Job Description

  • To assist with the support and administration of Company systems within UK Plumbing Supplies Limited

    • (UKPS). This role within the Business Systems Support team of UKPS, involves the co-ordinating and supporting all the support activities that the team perform for the multiple businesses.,
  • Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions.


  • Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management

    • Software.

  • Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress.


  • To become a core business system subject matter expert.

  • To provide support to the companies' desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.

  • Liaising with the Operational Support team as required to facilitate onsite systems and support activities.

  • To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes.

  • To assist with the management and record keeping of all IT assets including hardware and software licensing.

  • Installation and configuration of systems applications when necessary and with third parties.

  • To assist other team members in testing, troubleshooting and diagnosing problems.

  • Ensure 'best practice' systems procedures are followed and adhered to.

  • Within a culture of continuous improvement, assist with the development and effective operation of the department by recommending new/different working practices and processes.

  • Assist the Business Systems Team with the planning of systems training courses, training material etc.

  • Assist the Business Systems Team during the integration process of new Profit Centres.

  • Assist the Business Systems Team during the acquisition process of new companies.


    • SCOPE OF THE JOB

  • To primarily be based in the Stockton Heath Service Centre.

  • To improve the efficiency and effective nature of the department.

  • To ensure the wellbeing and morale of colleagues within team.

  • To assist at whatever level necessary to compliment and improve the running of the team.

    Commercially aware - minimum 2 years working in a commercial environment.

  • Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.

  • Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.

  • Excellent written and verbal communication skills with a professional and, confident telephone manner.

  • Good knowledge of Microsoft PC and Network operating environments and associated applications., IT support: 1 year (preferred)