IT Helpdesk Officer

As an IT Help Desk Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all staff. You will ensure a seamless and stable staff and clients experience across all our locations, through the proactive support and management of all technical systems and liaising with third party providers for continuity of service.

Furthermore, you will support the IT Team in the delivery of projects and system implementations; including implementing new contracts for provision of services like Internet and telephone lines.

The ideal candidate will have experience of managing security and system access for staff, as well as of Office 365 security set-up and cloud management. You will also be able to work independently and as part of a team, as well as having strong communication skills; in order to liaise with people internally and externally.

Travelling around London (via public transport) will be required, to support our Services with IT Set up and equipment.

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.


• Excellent verbal and written communication skills.


• Strong organisational skills and shows enthusiasm to all duties.


• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.


• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.


• High level of personal organisation with the ability to plan and prioritise own work.


• Has experience in Microsoft applications like Microsoft Dynamics CRM.
  
  Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.


We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.

We welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under -representation at management level, we particularly encourage applications from individuals within our Black and Asian communities. Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.


• A salary increase after successfully completing six month's probationary period


• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services


• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),


• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary


• Staff Health Cash Plan and discounts scheme


• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work


Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.