IT Helpdesk Technician

Are you an ambitious IT professional ready to join a dynamic and growing technology team? As a Helpdesk IT Technician at an industry leading food business, you'll provide exceptional support to end-users across the business while working with cutting-edge technology. This role offers an excellent opportunity for career growth in a supportive and innovative environment.,

• Technical Support: Provide end-user support for Windows OS, Office 365, and software issues.
• Incident Management: Prioritize and resolve service requests efficiently, documenting solutions.
• Hardware Deployment: Set up and configure desktops, laptops, and peripherals.
• Network Troubleshooting: Address Wi-Fi and LAN issues, escalating when necessary.
• Account Management: Manage user accounts, password resets, and permissions in Active Directory.
• Customer Service: Deliver professional and empathetic support to ensure a positive user experience.
  
  Experience: Proven IT service desk experience.
• Skills: Proficiency in Windows 10/11, Office 365, and mobile device troubleshooting.
• Problem-Solving: Analytical and solution-focused mindset.
• Communication: Strong interpersonal and professional communication skills.
• Teamwork: Collaborative and adaptable with a customer-first approach.
  
  Cranswick is a leading innovator in the food industry, renowned for high-quality products and a strong commitment to sustainability. As a FTSE 250 company, we take pride in fostering a dynamic and inclusive workplace that values creativity, collaboration, and the development of our people. Join us to be part of a forward-thinking business shaping the future of food.
  
  Enrolment into our company pension scheme with enhanced contribution options
• Great holiday entitlement with the option of buying up to 5 additional days
• Discount at major high streets to supermarkets via our company discount portal