IT Helpdesk Technician

As the first point of contact for technical support queries within a leading London estate agent, you will work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner.,

• Respond to user software or hardware queries via email or phone.
• After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
• Maintain a strong customer focus at all times.
• Work with the team to help diagnose and resolve any issues.
• Escalate any complex problems to senior colleagues.
  
  Experience with Microsoft Windows preferred.
• Strong work ethic and ability to work in a dynamic work environment.
• Ability to multitask and prioritise in a fast-paced environment.
• Previous service desk or 1st Line Support experience desirable.