IT Infrastructure Engineer

We're looking for someone with experience supporting IT server and desktop infrastructure to join our friendly and collaborative team as an IT Infrastructure Engineer. You'll provide 3rd line technical support and ensure core infrastructure systems are kept up and always running so that city council staff and Milton Keynes residents have consistent and reliable access to essential IT services. This role is based in our Civic offices, but there will be an opportunity to work from home up to two days a week, subject to business need. Interviews for this role will be held on 24 October,

• Support the Council's IT infrastructure platform, SCCM and MDM configuration.
• Support and maintain the Council's virtual server infrastructure (Azure native / Azure VMware Solution / Hyper-V).
• Maintain and manage the Council's security software on servers and endpoints.
• Own, manage and resolve support calls to resolve incidents and deliver service requests.
• Act as a resource in the delivery of projects - you'll work closely with other IT teams, providing professional technical advice and guidance to enable them to achieve their goals.
  
  An experienced IT support engineer, educated to A level or equivalent, or holding a NVQ level 3, BTEC or equivalent qualification in IT.
• Excellent knowledge of core Microsoft services (For example: Active Directory, DHCP, DNS), SCCM and Intune, and virtualisation technologies (Azure / VMware / Hyper-V).
• An ability to communicate clearly and effectively, verbally and in writing, at both technical and non-technical levels.
• Ability to rapidly learn new skills and technologies, adapt to change, and keep up to date with developments in the modern IT world.
• Good organisational skills and able to prioritise own workload to meet deadlines. You should also be able to work on your own initiative, sometimes under pressure.
• Someone who is flexible - you might be asked to work outside core hours at times or be called into the office to deal with issues during emergency situations.
  
  Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

In addition to your salary, we offer a range of benefits including:
• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.