IT Infrastructure Manager (Server and Storage)

An exceptional opportunity has arisen for an IT Infrastructure Manager specialising in Server and Storage to lead our team that has day to day responsibility for the core server and storage infrastructure and related platforms. These include technologies from Microsoft, VMware, Cisco and Dell.

The post-holder will provide leadership to a team of senior engineers, ensuring the delivery of high quality IT service. This is a fantastic role where you will need to have a high degree of energy, enthusiasm and be commitment to succeed. The role is a brand new role and will require flexibility and creative thinking skills to relentlessly contribute towards making a truly great service. Candidates must be able to build and maintain good relationships with those around them at all levels of the business. A pre-requisite is the ability to communicate and present effectively to stakeholders up to Director Level., Duties will include but are not restricted to:

Maintain a deep technical knowledge of VMware VCF product suite, Dell VXRail and Isilon, CommVault Backup and Hyperscale, Cisco UCS and Microsoft products including Windows Server, Active Directory, Certificate Authority, SQL Server, IIS.

Ensure that the Server and Storage team delivers services to the agreed service level targets, management tools are best maintained and configured to manage and update platforms and that the team delivers to committed tasks by working closely with Project Managers.

Taking ownership of Incident Management and Problem Management processes, ensuring that High Severity Service Incidents are managed effectively and to conclusion.

Develop and implement Key Performance Indicators (KPIs) in line with defined Service Level Agreements (SLAs).

Develop and implement Continual Service Improvement Plans (CSIPs), with a focus on prevention rather than fix.

Embed the principles of shift-left strategy within the team to ensure repeatable and controlled workload is moved to the lowest cost point. Ensure the team work to move activities, tasks and knowledge to the service desk or self-service where appropriate to drive efficiency and customer satisfaction.

Ensuring current and future requirements are met with regard to system performance, capacity and security. Working with the strategy team and governance boards to ensure that server and storage platforms are developed in line with needs of the Trust., The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.

The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.

Supporting over 20,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has a number of mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.

Candidates must have demonstrable experience of ITIL processes along with experience managing a senior IT infrastructure team. For more detailed information please see the attached Job Description and Person Specification.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.