IT Intern

The IT Intern will work closely alongside the Onsite Support Analyst. The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.,

• Provide second-line investigation and diagnosis
• Resolve and close incidents and service requests as per IT procedures and allocated timelines
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per IT procedures
• Communicate with customer regarding incident progress
• Ensure tickets are updated at all times until issues are resolved
• Conduct regular asset audit and maintain the asset management system
• Deliver location assigned projects within the agreed timeline
• Maintain meetings rooms IT equipment on healthy status
• Assist location administrators with IT orders
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs
  
  Obtained BS or MS: Information Technology studies including Network, ICT, and Computer Engineering (other closely related degrees considered) of a 2:2 standard or above.
• The right to work in the UK.
Preferred Skills:
• Ability to work with colleagues internally to help solve their technology challenges
• Ability to help connect our colleagues to their customers
• Problem solving with the capacity to engage positively with others
• Very good interpersonal and communication skills
• Knowledge of telecommunications and networking principles relating to LAN and WAN technologies
• Ability to acquire basic knowledge of terms and concepts associated with oilfield rigs and the Business Lines Operations
• Ability to develop strong understanding of the standard Desktop Services setup
• Ability to familiarize with the current Desktop and Network challenges and opportunities
• Skilled at evaluating options and recommending solutions within the framework of the IT standards
• Knowledge of conflict management styles or skilled at managing and transforming a situation into a resolution
• Ability to work collaboratively with various IT teams and providers both internal and external
• Ability to understand provider's Schlumberger PO & non-PO processes and the internal recharge mechanism
  
  We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond.
More than 98,000 employees over 120 countries already started their SLB journeys. Start yours now!, Diversity is a key part of our success, and we have focused on gender balance for nearly 25 years. We are dedicated to nurturing and developing female talent both locally and globally. To support this goal, SLB has several initiatives, including mentorship programs, volunteering opportunities, and company-wide webinars, all aimed at helping women succeed.
• Industry-Leading Equipment.
Engage with cutting-edge technology positioned at the forefront of the industry, contributing to pioneering advancements. Certifications and Awards:
• The Disability Equality Index awarded us the title of "Best Place to Work for Disability Inclusion" in 2023.
• Ranked among LinkedIn's "Top Companies in the UK for Career Development" in 2024.
• Proud member of Business Disability Inn and Valuable 500 initiative.
• Proudly ranked 4.3 out of 5 on Glassdoor for Equality, Diversity, and Inclusion.
• Proudly ranked 4.1 out of 5 on Glassdoor for overall employee benefits.
• Proudly ranked 4.2 out of 5 overall on Indeed.