IT Operations Manager

We are looking for an experienced IT Operations Lead to manage and develop our internal IT Operations service. The role of IT Operations Lead will encompass all elements of Endpoint management to include traditonal Desktop Support, Mobile device support, IT purchasing and IT asset management, delivering highly complex and inter-related IT services and solutions. The role will work within our wider management team reporting directly to the Head of IT Service Operations and will have the opportunity to shape internal IT strategy, as well as build key relationships and develop high quality IT operations. The post holder will work closely with all IT & cyber security teams to ensure risks are managed and mitigated on behalf of partner organisations., The purpose of the role is to provide leadership, management & technical oversight to the Desktop Support & Configuration Management teams and to provide the highest level of IT support to our varied customer base in line with agreed Service Level Agreements (SLAs). The role is essential to ensure endpoint service delivery aligns with the objectives of Informatics Merseyside's (IM) partner organisations. The successful candidate will prioritise, plan, manage and lead on the IT service delivery activities for IM partners in relation to Desktop Services & Configuration Management. The role will also ensure the effective operation of the Desktop & Configuration teams and workclosely with other IT Operational colleagues and Trust account teams to identify, recommend, develop and implement cost effective technology solutions, including IT policies,processes, procedures and best practice. The effective post-holder would also ensure secure and protected digital endpoint estate, application of best practice technical support for all IT service users through establishing industry accreditation and meeting Information Governance Toolkit standards. The post holder will deliver visible onsite leadership for Desktop & Configuration Management teams, identifying and implementing innovative new technology and best practice process and holding teams to account for delivering the best practice standards for technical support.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

• Access to NHS staff discounts scheme
• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.
• The opportunity to participate in the NHS pension scheme