IT Product Manager (Mobile and Fleet Technology)

The position of IT Product Manager (Mobile and Fleet Technology) involves:

• Owning the successful delivery of fit-for-purpose Technology Solutions and applications to our diverse frontline workforce and the teams that directly support them including: ruggedised mobile devices and suite of frontline worker applications, vehicle telematics and vehicle safety solutions.
• Configuring, maintaining, supporting and continuously improving the IT systems and solutions ensuring that our people have the right tools to do their jobs.
• Leading the design of relevant system solutions and processes, carrying out system changes and implementing new capabilities aligned to our business transformation plan or project portfolio.
• Working with vendors, third parties and other internal teams to deliver optimal solutions to our frontline worker user group.
• Working closely with our fleet team with respect to vehicle technology to ensure fitness for purpose both for our frontline workers as well as alignment to our overall fleet strategy.
• Working closely with our frontline workers and the teams that directly support them, understanding their challenges and identifying opportunities to solve problems and improve their working day through the effective implementation and support of technology.
• Managing routine system updates and defining test requirements, writing test scripts, carrying out and coordinating system testing alongside changes, updates, and implementations. This will include following the Technology change management procedure.
• Working closely with our PMO function and assigned Project Manager's, updating on task progress and escalating risks or dependencies where necessary.
• Using our project and task management tool, JIRA, ensuring that tasks as prioritised and kept up to date for visibility across the team and PMO.
• Maintaining and managing relationships with key external providers to support either solution delivery or resolution of escalated support issues.
• Maintaining system related documentation including process flows, training materials and support content.
• Delivering critical care following changes and new implementations and supporting service transition to BAU.
• Dependant on specific systems supported, future participation in the Technology on-call rota may be required (to be discussed at interview).
  
  This is a hands-on technical product management role, so experience of configuring and administering IT applications deployed across a large and diverse workforce is essential. The role is highly autonomous, spanning business analysis, product management and hands-on configuration management.
• High-level of technical proficiency, IT aptitude and a general interest in technology, systems and software.
• An ability to understand business operations and translate business requirements and opportunities into effective system solutions.
• A strong ability to build relationships and rapport with stakeholders at all levels of the organisation and in various roles, from the frontline to our head office.
• Critical thinking and analytical mindset to problem solving.
• Although not regular, occasional travel to other group sites will be required for this role, so a Full UK Driving Licence is required.
Desired Skills for IT Product Manager (Mobile and Fleet Technology) that would be an advantage:
• Familiarity or prior experience of working with frontline worker technology, mobile devices/apps, Telematics, Driver Behaviour, Vehicle Camera or Safety Solutions.
• Familiarity with enterprise mobility management / device management solutions such as Microsoft Intune or similar solution such as Airwatch / SOTI.
• Experience in the transport industry would be an advantage.
  
  Salary for IT Product Manager (Mobile and Fleet Technology) offer in the range of £43,000 - £47,000 per annum dependant on experience.
• Hours of work are Monday to Friday 08:30hrs to 17:00hrs with flexibility around project go-lives, system maintenance and time spent with our frontline workers.
• Additional holiday purchasing scheme
• Retail discounts with Hapi
• Retail Trust Wellbeing Support
• Opportunity to develop your career within an expanding business.
• Excellent holiday allowance and company benefits.
• Life assurance, pension and sickness scheme
• Christmas Savings Club
• Black Circle Tyre discount