IT Project Manager

To manage and ensure successful end to end delivery of IT projects or IT work stream of business projects to agreed time, cost, and quality.,

• Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of a project documentations and plans


• Ensure that IT solution requirements are defined, delivered, and monitored


• Ensure quality control procedures are used correctly


• Establish the IT solution delivery project team(s) working methods


• Develop schedules and work packages for the IT project delivery team


• Manage hand-over of responsibility for the IT solution to business-as-usual support


• Build appropriate and effective business relationships.


• Advise on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives.


• Facilitate collaboration between stakeholders who have diverse objectives.


• Is fully accountable for meeting allocated technical and / or project / supervisory objectives.


• Has significant influence over the allocation and management of resources appropriate to given assignments and in the delegation of project responsibilities.


• Make decisions which impact the success of assigned projects i.e. results, deadlines and budget


Skills and Knowledge

Stakeholder relationship management

• Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.


• Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions;


corrective actions and lessons learned; collection and dissemination of relevant information appropriately.

Project management

• Takes full responsibility for the definition and entire management from start to finish including -but not limited to- costs, schedule, resources, risks, quality, testing, documentation and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines).


• Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.


Third party supplier relationship management

• Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.


• Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.


• Is responsible for the management and implementation of supplier service improvement actions and programmes.
  
  Significant previous experience in within an IT focussed role.


• 5+ years' experience managing or influencing technical staff and projects.


• Proven success in improving the customer experience.


• Experience working within a matrix structure., Bachelor's degree in computer science, Information Systems, Business or related field, Masters desirable or equivalent combination of education / experience.


• Project Management certification (PMP or CAPM) from PMI


• Scrum Master Certification


• Six Sigma Green Belt or Black Belt