IT Second Line Team Leader

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department
Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.

Digital Solutions & Services are responsible for ensuring that the University's IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University's current and future digital landscape.

About the Role
The key part of the role is to manage, support and mentor a team of second line engineers and ensure the team are delivering on escalated tasks, varied operational work and providing assurance on the health of the estate. It is a technical lead role and the successful candidate will work closely with the Digital Operations Manager to left shift work from the infrastructure teams, ensuring the performance of systems such as the network, endpoints, server (physical and Azure based), and Audio-Visual estate amongst others. Current toolsets will be utilised to help report on the health and usage of the estate and identifying gaps in process or efficiencies, allowing a mix of security, network, endpoint and server ops to make up the role.

You will ensure all services are running as expected, are patched, secure and maintained to the current standards. You will deliver efficiency, reliability and quality of service by ensuring continuous improvement through monitoring and identification of issues, automating resolutions, and working closely with service delivery and infrastructure teams.

As part of the role you will remediate issues on the estate and escalate issues to the infrastructure team for resolution as needed, and will lean in to assist with the 1st line and field engineers and support strategic infrastructure projects.

As part of the Service Delivery function, the role will be to work across various teams & locations as and when the business requires.

Our ideal candidate will have experience of managing a mentoring a team. You will provide technical guidance, lead and coach individuals to ensure a highly motivated and high performing team.

You will have experience of monitoring and ensuring the health and compliance of a digital estate, as well as delivering the operation support for staff and students acting as technical escalation for issues.

About the University
We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Holiday purchase
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development