IT Service Delivery Engineer (Level 2)

As an IT Service Delivery Engineer (Level 2), you will provide IT Service Delivery support across HPG with a strong focus on end user device management. This includes full life cycle support of end user computing devices across HPG and on site-support of IT equipment as required. You will be responsible for completing service support/delivery tasks which fall outside of our suppliers responsibility or which require specific on-site assistance. Additionally, in conjunction with the Lead IT Service Delivery Engineer and Manager, you will support, refine and improve the processes and procedures in place with our suppliers to ensure continual service improvement.

ITIL V5 foundation qualification (desirable)
Significant experience in an IT support role
Good understanding of IT systems
Excellent verbal and written communication skills
Excellent customer service / stakeholder management skills
Highly organised and process focussed
A team player committed to achieving shared team goals
Full UK Driving Licence

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.

The boards of Housing Plus Group and The Wrekin Housing Group have decided to take the next steps towards a formal merger. The formal merger is expected to take place in January 2025 when all the legal and regulatory requirements have been completed, at which time The Wrekin Housing Group will become part of the new Housing Plus Group. Find out more on our merger update page.