IT Service Delivery Manager

We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and silver in wellbeing last year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. What you need to know about the role… As an IT Service Delivery Manager, you will play a critical role in overseeing the delivery of IT services, managing service levels, and ensuring alignment with business objectives. You will lead an internal IT service desk team, work closely with internal teams, and collaborate with stakeholders to drive IT service excellence. Main job activities would include:

• Lead and manage the IT service delivery team, including service desk analysts and support staff.
• Define, implement, and monitor service delivery standards, processes, and procedures.
• Monitor SLA performance, identify areas for improvement, and implement corrective actions as needed.
• Oversee the resolution of IT incidents and problems, ensuring timely and effective response and resolution.
• Manage the change and release management processes, ensuring minimal disruption to IT services during changes and releases.
• Manage relationships with external vendors and service providers, including contract.
• Oversee IT asset management processes, including procurement, inventory management, and disposal.
• Identify opportunities for process improvement, automation, and efficiency gains in IT service delivery.
• Prepare and present regular reports on service delivery performance, key metrics, and trends.
  
  Experience of managing an internal IT support team.
• Manage relationships with external vendors and service providers, including contract. negotiations, performance monitoring, and issue escalation.
• Maintain accurate configuration information for IT systems and services.
• Implement best practices, tools, and technologies to enhance service quality and user satisfaction.
Experience using main technologies/platforms such as:
• FreshService
• Hexnode
• Windows / Mac
• Microsoft
  
  Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work!
We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging. We are now on the lookout for an IT Service Delivery Manager.