IT Service Delivery Manager | Berkshire Healthcare NHS Foundation Trust

INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery? We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning. In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners. Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery. You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects. We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference. This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.

• Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
• Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
• Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
• Manage the service desk platform to optimize user experience and service efficiency
• Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
• Manage budgets, including supporting a £4m annual end-point device replacement project.
• Collaborate with business and clinical teams to align IT services with organizational goals and needs
• Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

1. Educated to master's level in a subject relevant to the post or significant equivalent experience. 2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge 3. Demonstrable leadership and management skills 4. Proven experience in ITIL service management and the ability to drive continuous improvement, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us. Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites