IT Service Desk 2nd Line Engineer

This role will be responsible for providing second line technical support and resolving complex IT issues for our internal stakeholders.

• Significant experience working in a similar role providing second line technical support in a corporate IT environment.


• Strong technical expertise in troubleshooting and resolving IT issues across multiple platforms, including Windows and macOS.


• Excellent communications skills with the ability to effectively communicate technical information to non technical stakeholders.


• ITIL certification or knowledge of IT service management best practices.


• The technical expertise to thrive in a fast paced environment.


We are looking for people who are:

• Qualified to degree level in Information Technology, Computer Science or a related field.


• Proficient in diagnosing and resolving hardware software and network related problems, including experience with Active Directory, Office 365 and other enterprise systems.


• Able to work independently and collaboratively in a team oriented environment, with a proactive approach to problem solving and decision making.


• Passionate about delivering excellent IT support.
  
  Working within a flexible hybrid-working model (optional), a blend of home working and an office presence two / three days a week.


• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.


• 27 days holiday + bank holidays.


• Option to buy up to 5 days annual leave per annum.


• Generous Pension Scheme - with the ability to adjust your contribution amount.


• Automatic enrolment to The Royal Mint's Life Assurance Scheme.


• Access to free onsite car parking and canteen proudly serving Costa Coffee.


• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.


• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.


• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.


• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our 'Give a Day' incentive.


Job Type: Permanent

Pay: Up to £32,000.00 per year

Benefits:

• Company pension


• Free parking


• On-site parking


• Profit sharing


• Sick pay


Schedule:

• Monday to Friday


Application question(s):

• The successful applicant will be required to undertake a basic Disclosure and Barring Service (DBS) check, previously known as a CRB check, and a continued satisfactory outcome of a Disclosure re-check during the course of your employment.


Work authorisation:

• United Kingdom (required)