IT Service Desk Analyst

This is an exciting opportunity to join our IT Department where you'll play a crucial role in providing IT support across our rapidly growing organisation.

As an IT Service Desk Analyst with Exemplar Health Care, you'll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. You'll be responsible for completing the majority of 1st line support queries.

About Exemplar Health Care

Exemplar Health Care is one of the country's leading nursing care providers for adults living with complex needs.

We have 51 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

About the role

This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.

Day-to-day responsibilities will include:

answering all initial IT support Calls
completing 1st line support tickets
managing the Service Desk platform
prioritising and escalating tickets
assisting with new starters and hardware
assisting with mobile estate
managing IT communications.

Above all, you're someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You'll also have:

proven 1st line Service Desk support (2 years)
experience with Windows, Microsoft office and Microsoft 365
excellent customer service skills
knowledge of Windows Server Operating Systems (2016, 2019)
strong work ethic and self-motivation with the ability to work under pressure
ability to lift moderate weights such as computer display units.
Desirable systems experience:

networking technologies including TCP/IP, DNS, LAN, WAN, DHCP
Microsoft Exchange
active Directory , Group Policy
VMware
iOS / iPad
solarWinds Web Help Desk
Sophos., GCSE'S at Grade C or above in English & Mathematics or equivalent
industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
ITIL Foundation Qualification (desirable).

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility.