IT Service Desk Analyst

This post represents an exciting opportunity to join a team of staff in Keele University's Information and Digital Services Directorate. The Directorate is responsible for Library and IT and this post is within the IT Service Desk team. The IT Service Desk provides IT support remotely and from a physical Information Point situated within the busy Campus Library. The service operates into the evening and weekends during term time, and you will be required to support this on a rota with other colleagues. This role is principally customer facing providing technical support but also works with the wider IT team on key university projects.

As the successful candidate, you will have proven experience in customer service. IT skills are important and experience an advantage, but full training will be given - good people skills are paramount., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about

The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:

• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site 'outstanding' nursery
• Discounted health & fitness facilities on site
• Discounts at University catering outlets with Keele Card
Please note that the starting salary will typically be at the bottom of the pay scale shown above. The University is committed to operating flexible working practices wherever possible. Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.