IT Service Desk Apprentice - Darlington

Are you tech-savvy, a problem-solver, and passionate about IT? Bannatyne is looking for an enthusiastic IT Service Desk Apprentice to join our dynamic team! Start your IT career with Bannatyne as an IT Service Desk Apprentice! If you're passionate about technology, eager to learn, and love problem-solving, this is the perfect opportunity for you. You'll gain hands-on experience providing first-line IT support while working alongside a supportive team. Our Perks:

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.
A typical day in the life of an IT Service Desk Apprentice:
• Act as the first point of contact for users requiring IT support, including troubleshooting and resolving hardware, software, and network issues.
• Log and prioritise IT support tickets, ensuring timely and accurate resolution and documentation.
• Assist in the installation, configuration, and setup of new hardware (e.g., computers, printers) and software applications.
• Assist with managing user accounts, including password resets, new user setups, and user permissions in systems like Google Workspace.
• Assist with troubleshooting basic network issues, such as connectivity and Wi-Fi problems.
• Provide excellent customer service to Bannatyne employees by ensuring a helpful, friendly, and proactive approach to solving IT issues.
• Escalate more complex IT issues to second-line or senior IT staff when necessary.
• Work closely with the IT team and other departments to understand their needs and provide relevant support.
• Maintain accurate documentation for support tickets, common procedures, and troubleshooting guides.
• Assist in providing basic IT training to users to help them work more efficiently with the technology provided.
• Support project work where required, including setting up new users and equipment for new sites or departments.
• Participate in regular training sessions and complete assigned coursework as part of the apprenticeship.
• Stay up to date with IT industry trends, tools, and best practices to enhance service delivery.
  
  GCSEs in English and Mathematics (or equivalent).
• A passion for IT and a desire to develop a career in IT support.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and office software (e.g., Microsoft Office).
• Excellent verbal and written communication skills with a focus on customer service.
• Willingness to collaborate with the IT team and other departments.
• Ability to manage multiple tasks and prioritise effectively.
• Ability to think critically and troubleshoot issues effectively.
• Valid driver's licence and own vehicle are required.
It would be desirable if you had familiarity with service desk or help desk software (e.g; Jira, ServiceNow, Zendesk) and Basic knowledge of networking concepts (e.g; TCP/IP, DHCP, DNS). It would also be advantageous if you had experience with Google Workspace and Office 365 administration.

Joining Bannatyne as an IT Service Desk Apprentice is the perfect opportunity to kickstart your career in IT with a respected and innovative brand. You'll gain valuable hands-on experience solving real-world technical issues, supporting a dynamic business, and working alongside a knowledgeable and supportive IT team. As you learn on the job, you'll also complete an accredited apprenticeship, helping you build a strong foundation for a successful career in IT. Bannatyne offers a fun, collaborative work environment, competitive benefits, and amazing perks like discounts at their health clubs and spas. If you're passionate about tech and ready to grow, Bannatyne is the place to be! Join us at Bannatyne, where your experience will make a real impact!