IT Service Desk Engineer - 6 month fixed term (Home Based)

As part of the IT Services Team, the IT Helpdesk Support Engineer will be responsible for providing technical support on Dimensions IT systems by phone, email and remote support as part of the IT Helpdesk Team., Your main duties will include:

• To log all customer incidents and tickets accurately in the incident management system (Richmond System).


• Provide fault diagnosis and user support / training to successfully resolve as many issues on a first time fix basis.


• Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.


• Take ownership of problems and be proactive when dealing with user issues., As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees


• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on .


• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
  
  Proven working experience in a IT Helpdesk, or similar support service, providing direct user support


• Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Office products


• Ability to record detailed information accurately, reviewing with the customer and prompting for additional information as required


• To have a good knowledge of hardware fault finding, software issue resolution, printers, peripherals, wireless technology, and IP telephony
  
  Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 - now 6 years in a row!
  
  Up to 35 days' annual leave entitlement (including bank holidays)


• Staff discount shopping scheme 'Rewarding Dimensions'


• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.


• Employee Assistance Programme


• Pension scheme


• Long Service Awards


• Qualification scheme


• Employee recognition scheme 'Inspiring People'


• Discounted health and dental cover


• Life Assurance


• Bike to Work Scheme


• Season Ticket Loan