IT Service Desk Technical Analyst

The role of the IT Service Desk Technical Analyst involves serving as the initial point of contact for University IT users, which includes staff, students, and visitors. The analyst will utilise various communication channels such as LiveChat, Self Service, Telephone, Email, and Face to Face interactions to meet user requests, provide assistance, and resolve incidents and issues.

The successful candidate will be expected to deliver effective and timely support to all University IT users while prioritising customer satisfaction. In addition, the post holder should possess a desire to acquire new technical skills and be adaptable to changing work requirements, including the possibility of working extended hours. Occasional travel may be required to attend user groups or conferences

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.