IT Service Engineer - Birmingham, West Midlands County

We are currently looking to recruit an IT Service Engineer to join our IT team here at Housing 21.

Within the role you will provide desk based, remote and mobile on-site support on all aspects of technology deployments including technology equipment/applications/installations/network/lines used by Housing 21 (both business and desktop systems) to all levels of users throughout the organisation. Where directed, this service may extend to resident technology services.

You will act as the professional technical expert for dealing with triaged service desk tickets allocated to the Service Engineer team, as well as lead in the setup and deployment of IT services to new and existing Housing 21 locations and decommissioning at end of life.

You will provide hardware fulfilment for all requests allocated to the postholders geographic or functional areas of responsibility.

The position necessitates a degree of flexibility in working hours, with primary coverage required for Housing 21 IT Support from 0800 to 1700, Monday through Friday. This may be subject to review as the organisation develops its working patterns.

The role is a mobile worker role covering Birmingham, frequent travel will be required to fulfil the requirements of the role.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

The essential requirements for the role include:

• Previous IT Service Desk and/or ICT 2nd Line Support experience


• The ability to troubleshoot issues a second line level on the corporate systems. This could include some of, but not limited to: -



• Windows 10/11


• Microsoft Office 365 including but not limited to Outlook, OneDrive, SharePoint, teams, teams' telephony


• Microsoft Entra


• Meraki networking


• Microsoft Intune


• Legacy Infrastructure o Cisco Networking o Windows Server o Active Directory



• Experience of dealing with problems over the telephone essential


• Good general understanding of techniques used in supporting ICT users spread across a range of geographically dispersed sites


• Ticket management including categorisation, prioritisation, incident management, request management, problem management


Qualifications and training:

• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English


• Computing qualifications, eg O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)


• ITIL v4 Foundation (desirable)


• Microsoft Certified included but not limited to Azure Fundamentals, MCSA, MCSC (desirable)
  
  We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.


As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

An offer of employment will be subject to the satisfactory completion of a basic disclosure check.