IT Service Engineer - North East, UK

Are you ready for a dynamic, field-based IT role where every day brings new challenges? Join us as an IT Service Engineer, supporting a range of users across geographically dispersed sites and delivering exceptional IT services directly to the field. As an IT Service Engineer, you'll provide expert on-site and remote IT support, troubleshoot complex issues, and support the deployment, fulfilment, and decommissioning of IT hardware and services. This role involves frequent travel to various locations, ensuring that our users receive a seamless IT experience. This is a mobile based role, with frequent travel required across our geography with occasional homebased working. Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, please take a look at the attached job profile for full details.

The essential requirements for the role include:

• Previous IT Service Desk and/or IT 2nd/3rd Line Support experience
• Ability to troubleshoot incidents through to resolution
• Ability to communicate with technical and non-technical audiences
• Experience in ticket management including categorisation, prioritisation, incident management, request management, problem management
• A can do attitude with a customer focussed approach.
  
  We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.