IT Service Lead (West)

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week What you will be doing:

• Troubleshoot and incident triage and resolution acceleration - providing agile Business input in the resolution chain.
• Ensure quality deployment by co-ordinating business engagement in testing real use cases.
• Provide advice to the business regarding the improvement of performance and/or productivity of systems.
• Where there is no Senior Service Manager act as the point of escalation for all critical service issues.
• Provide valuable input (context and data) for building business cases to address root cause of issue on the shop floor.
  
  Being a part of Rolls-Royce you'll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
• Demonstrable experience in an IT operational or service delivery role.
• Good hands-on IT skills. ITIL Foundation qualification (or working towards) would be preferred or similar qualification in Service Management.
• Working with-in SFIA 9 Level 3 framework.
• Strong relationship management including communication skills.
• Experience in problem solving & and understanding of the broader business context.
• Exposure to shop floor and manufacturing environment & processes, would be beneficial, but not essential.
  
  An exciting opportunity has arisen for an experienced IT Service Lead to join our Group Digital & IT team in Bristol.
This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time. The role of IT Service Lead is to provide the 'Face of IT' for a number of sites (our West region covering Bristol (Filton), Solihull, Ansty) to facilitate the smooth operation of both IT service operations and support of IT delivery. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.