IT Service Manager

Being the IT Service Manager Responsible for :

• All aspects of running the live service on a day-to-day basis.
• Service performance management.
• Service relationship management.
• Service performance reporting.
• Service capacity management.
• Service Change Management
• Champion Service improvement activities.
• Conduct Staff management and some line management responsibilities
• Contribute to technical roadmap requirements
• Key stakeholder in the capability planning group.
• Worked with Gov/MOD client delivery projects / support services
• Some commercial acumen
• IT Systems delivery Support
• Ability to achieve SC Clearance
Travel: Some travel to Key Sights where staff are located periodically
• North West Cumbria and Manchester area
• Midlands Derby
• South West Corsham
• South East London
Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at our company. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here.

We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working here offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for us. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.