IT Service Manager

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.

Collaboration with teams across the bank to align and integrate operational processes.

Identification of areas for improvement and providing recommendations in operational processes.

Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.

Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.

Identification of industry trends and developments to implement best practice in banking operations.

Participation in projects and initiatives to improve operational efficiency and effectiveness.

Assistant Vice President Expectations

Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

Take ownership for managing risk and strengthening controls in relation to the work done.

Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.

Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.

Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave

To be successful as a IT Service Manager , you should have experience with

ITIL processes

Communication and relationship skills and strong stakeholder management

influencing and managing across multiple teams and regions to deliver solutions to complex problems

Some other highly valued skills may include

ITIL certification

Understanding of technology risk and control requirements

Experience of Service Risk Assessments

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role will be based in our Knutsford office