IT Service Manager - Cloud Operations

We are at a pivotal stage in our digital journey, with an ambitious portfolio of digital technology initiatives ahead of us. These initiatives are centered around empowering patients and service users, enhancing the experience of navigating the healthcare system, and integrating systems and data to better meet the needs of our citizens. This role will support the formation of our Cloud Operations service, which will be responsible for:

• Ensuring our cloud-based services and infrastructure run smoothly, securely, and are performant for our users
• Building, configuring, and operating cloud-based services and infrastructure
• Maximising business value and optimising our cloud-based services and infrastructure, including preventing unnecessary cloud spending, As an IT Service Manager for IT Operations, you will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions for your portfolio of IT services.
At this level, you will manage a fully functioning service support team with a customer-centric support approach across multiple locations, focused on service availability and performance. You will ensure that:
• service and support functions remain responsive to customer needs
• the service catalogue and wider IT service operations knowledge library is maintained
• adequate reporting and service standards are met for your specific services
• all technical change is communicated and managed, with appropriate governance
• a programme of continual service improvement is put in place across the wider service operations function
You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust. With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.