IT Service Risk Manager

We are looking for an IT Service Risk Manager to join our growing IT and Cyber Risk team (second line).
If you have a background in IT service management or infrastructure and a truly curious and analytical mindset with the ability to influence decision making, we would love to hear from you!
A bit about the job:
You will be responsible for overseeing all activities associated with technology service management risk within the organisation. This role entails conducting assurance reviews against established policies, standards, and regulatory requirements specific to Aviva Group. You will ensure that technology services are delivered in a compliant, efficient, and effective manner while supporting the organisation's strategic objectives.
That includes:
Identify, assess, and manage risks associated with technology services, including IT operations, service delivery, and third-party service providers.
Develop, monitor, and challenge risk mitigation strategies in coordination with IT management and service delivery teams.
Perform regular assurance reviews to evaluate compliance with internal policies and standards, best practices, and relevant to applicable regulatory frameworks related to technology service management (such as FCA/PRA, DORA, ITIL, COBIT, etc.).
Assist in the development, implementation, and maintenance of Aviva Technology policies and standards pertaining to technology services.
Monitor metrics and reporting processes to ensure the effectiveness of risk management activities.

Proficient in IT Service Management methodology and implementation, as well as tooling.
Experience in risk or audit assessment methodologies.
Familiarity with risk assessment frameworks (e.g. CRISC, ISO 31000) is a plus.
Professional and up-to-dated certifications such as , (ITIL) IT Infrastructure Library are strongly preferred , or Certified Risk Management Professional (CRMP).
Strong written and verbal communication and stakeholder management skills with the ability to influence decision making.

National salary: circa £80,000, London salary: circa £95,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com.