IT Services Apprentice
Jet2.com and Jet2holidays
IT Services Apprentice
Salary Not Specified
Jet2.com and Jet2holidays, Leeds
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 3 weeks ago, 22 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2bdf1bcb12944c309b1aceb9ff3915a4
Full Job Description
- 1st and 2nd line support - analysing, prioritising and assigning end user issues in the IT Support Desk System.
- You'll troubleshoot application faults by querying databases, checking log files and repeating issues.
- You'll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.
- You'll create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
- You'll contribute to new software rollout, hardware refresh, and network equipment upgrade.
- You'll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
A demonstrable passion for IT and an interest in developing a career within this field - GCSE Maths & English (or equivalent) at grade A-C (9-4)
- Excellent IT skills, preferably at GCSE level (or equivalent) or above
- You must not hold an existing qualification at the same or higher level in a similar subject
- Must have been resident in the UK for 3 years
As our Level 3 Information Communication Technician Apprenticeship, you'll have access to a wide range of benefits including: - 26 days holiday (plus Bank Holidays)
- Colleague discounts on Jet2holidays and Jet2.com flights
- Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle